|Orders are EXW / FOB shipping dock of Semprex Corporation (hereafter “Company”), located at 782 Camden Avenue in Campbell, California, USA. All freight, duties, taxes, document fees, and other shipping related fees are the responsibility of the customer.
Customized items and labor are subject to a 100% cancellation fee. OEM items that are not normally stocked by Company are subject to a cancellation fee equal to (1) our vendor’s cancellation fee, plus (2) any freight costs incurred by Company, plus (3) a $20 handling fee.
All returned merchandise must be shipped in the original container within 30 days of the date that Company first shipped the product. A Return Merchandise Authorization number (RMA#) must be obtained from Company prior to return. Company will not be responsible for unauthorized returns. All merchandise must be sealed in plastic bag(s) to avoid contamination by shipping materials. Damaged and/or contaminated merchandise will have a repair and/or cleaning charge. Merchandise not returned in the original container will have a repackaging charge. Only standard products may be returned and are subject to a 10% restocking fee. OEM products that are not normally stocked by the Company are subject to our Vendor's restocking fee plus a cancellation fee as described in the above paragraph. Products customized or altered by Company for the customer, probe needles, and products modified by the customer in any way cannot be returned or exchanged. After receiving an authorized merchandise return, Company will inspect the merchandise. If damages, contamination, and/or missing parts are found, the customer will be advised of additional charges to be deducted. Upon acceptance, Company will issue a refund (minus restocking fee and any repair charges) in the same form that payment was made.
Limited One Year Warranty
This warranty statement applies only to products made by Semprex Corporation. All other products are subject to the warranty terms of their respective manufacturers.
Semprex Corporation (hereafter, "Company") warrants the precision products of its manufacture to be free from defects in workmanship and/or materials, under normal use and service for a period of one (1) year from date of purchase. The sole obligation of Company under this warranty shall be to repair or replace, at the option of Company, and free of charge to the purchaser, any parts which are defective within this warranty period. This warranty is not applicable to damages caused by misuse, improper handling or storage, normal wear and tear, or to damage caused by service personnel not authorized by Company, or to damage caused by adaptation or modification of the Products unless such modification is expressly authorized in writing by Company.
To obtain service specified by this warranty, shipping instructions and a Return Merchandise Authorization (RMA) must be obtained directly from Company. The Products must be packaged in accordance with the instructions on the RMA along with an enclosed copy of the Return Merchandise Authorization. Failure to comply with the specific packaging and shipping procedure detailed on the RMA may result in repair charges. Any postage, insurance or shipping charges incurred in returning Products for service are the responsibility of the purchaser. Company assumes no responsibility for unauthorized return.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, OR MERCHANTABILITY, FITNESS FOR PURPOSE OR OTHERWISE, WITH RESPECT TO THE PRODUCTS. COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OCCASIONED BY THE USE OR FAILURE OF THE PRODUCTS.